Return & Refund
Cancellation
We accept order cancellations before the product has been shipped. If your order is cancelled before shipment, you will receive a full refund.
Please note that orders cannot be cancelled once they have been shipped.
Free 30-Day Returns
We offer free returns within 30 days of delivery for all eligible products.
Return shipping costs are fully covered by us.
To qualify for a return:
- The item must be unused and in its original condition
- The item must be returned with original packaging
- Proof of purchase is required
Please contact our support team to receive your prepaid return label.
All returns should be shipped to our warehouse at:
1950 River Road, Burlington, NJ 08016, US
Damaged or Incorrect Items
If your item arrives damaged or incorrect, we will arrange a free replacement or full refund immediately.
Refunds
Once your return is received and inspected, we will notify you by email.
You will also be informed whether your refund has been approved or rejected.
If approved, the refund will be processed and automatically issued to your original method of payment within a certain number of business day
Late or missing refunds
If you have not received your refund yet:
- Please check your bank account again
- Contact your credit card company, as processing times may vary
- Contact your bank, as additional processing time may be required
If you have completed all of the above steps and still have not received your refund, please contact us at marketing@findway.com
